Personalized experiences
In today's competitive hospitality landscape, creating personalized experiences that resonate with each customer is no longer a nice-to-have, it's the key to building lasting loyalty.
Hospitality
Create interactive digital experiences that increase customer engagement, drive foot traffic, and capture rich consumer insights, fueling personalized consumer journeys and keeping consumers coming back for more.
Identifying the key drivers for owning the hospitality industry
With new players entering the market everyday, the hospitality industry is an increasingly difficult space to find and hold a competitive edge. Discover the key opportunities for taking the lead in this dynamic and ever-growing market.
Guest loyalty
Fostering guest loyalty within the hospitality industry is more important than ever, yet it’s never been harder to achieve due to the scale of options for customers. Providers must focus on building lasting customer relationships to foster a loyal customer base.
Customer insights
Unless you understand your customers deeply, you will not be able to create experiences that will provide value. Understanding your customers’ wants and needs and using insights to guide your efforts is the golden ticket to unlocking their loyalty.
Gamify Experiences
Keep the engagement flowing through gamification
Think bigger than one-off interactions, and keep your customers engaged at all times, wherever they are. Design engaging challenges, competitions, and gamers that ensure customers keep interacting with your brand while offering relevant rewards that incentivize them to return.
Build greater understanding
Be a brand that puts the customer first
Whether seeking feedback or attempting to understand your customers on a personal level, customer data collection can be transformative for your brand. Capture valuable customer insights through interactive surveys and transform them into actionable improvements for your business.
Personalize experiences
Do take customer interactions personally
Be like the local barista who remembers their customers’ favourite orders, hobbies and interests. Leverage customer data to offer targeted recommendations and rewards that personally resonate with your customers, in a way that feels genuine, not forced.
What our customers are saying
This year we've done some really fun competitions on La Churro Casa for some big menu campaigns like our Winter Menu and our Summer Menu, as well as smaller campaigns like Father's Day. We are really happy with the overall results - this year we've captured over 15,000 new potential customers' data so we can add them to our CRM database and retarget them with offers and product launches. We're excited to keep La Churro Casa in the mix for ongoing digital marketing campaigns as there are quizzes, Spotify playlists, interactive cards and more that help bring our campaign to life digitally.
Digital Marketing Executive at San Churrro
WELL, WHAT ARE YOU WAITING FOR?
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